I believe in the past I have made it pretty clear that I do not really like most recruiters. And my opinions really have not changed.
Recently, though, one organization could not be bothered to employ the simplest of tools. See, within the course of three weeks I received fourteen phone calls from eight different recruiters out of the same company. Each and every call began the same, “Hi Jason, I’m [insert name here] with [company name] and I found your resume on Monster.com and I think I have a job that you might be a perfect fit for…”
My problems with that are many.
I have been working with this company for over eight months. They have my resume on file, or at least they claimed it would be kept on file. My name has not changed, nor have my phone number or email address. They should have a record of me in their contact database, which should be searchable, and the conversation should have started, “Hi Jason, this is [insert name here] with [company name] and I have this opportunity come available and when I searched our resume database I came up with your and wanted to see if you are still in the market…” Even if it isn’t true, even if they actually did find my resume on Monster because they don’t keep resumes on file, they should maintain consistency.
If the “Most recent contact” is within the last few days, they should say, “I know you recently talked to [insert coworker here] but I came across another opportunity that might be a good match for you…” If they themselves have talked to me before, they should say something like, “Hey, how have you been? Its been [insert time span here] since we last talked…” Maybe even say, “I’m sorry that last interview we sent you on at [insert client here] did not work out, but I think I’ve got something you’d be great for…”
All of this could be solved by using one of the many products available for contact management, like ACT! or Goldmine, Lotus Organizer. I think even Outlook overs Business contact management that will sync with other Outlook clients… or just put it all on an Exchange Server in a shared contact list. Given the job, I could probably even write them a simple contact manager in less than a week.
Either they don’t have a contact managing software, or they have too many recruiters who don’t use it. Which ever it is, it doesn’t matter to me anymore. Eight months and one interview. The results weren’t worth putting up with the annoyance.